Once upon a time (and not that long ago), employers felt that they needed to keep watch over their employees to make sure everyone was putting in his or her full eight hours a day, and putting it in by really working, not goofing off.
But employees still found ways to take care of personal business on company time… or simply do the crossword puzzle, chat at the water cooler, spend unauthorized time in the break room, or phone friends. Today, you can add to that list: take calls on their cellphones, surf the web, and answer personal email. It all goes on at work, right under the boss’s nose, whether the boss likes it or not.
The real question is, Is the employee getting a fair amount of work done, accomplishing his/her tasks in a timely manner, and turning in a quality performance?
If the answer is yes, then the boss is freed from the role of kindergarten monitor, watching to make sure that everyone is working at his/her assigned task and not goofing off. In the end result, what matters is the quantity and quality of work that is turned out, not how many trips to the coffee machine or water cooler or rest room or break room the employee took. And so it no longer becomes essential that everyone work in one place where the boss — or an office manager — can keep watch over them to ensure that they are not goofing off but are buckling down to work
And as those walls come tumbling down, so do the traditions of having everyone work from exactly 9 AM to exactly 5 PM. Because, face it, some of us do our best work at 5 in the morning or 9 at night. And it’s tough to force a cookie-cutter rigidity on a free-spirited, odd-scheduled type person who performs best when left to work his or her own hours.
With the advent of the internet, email, the worldwide web, and all the rest of our electronic world, it is no longer necessary for two people working on a project together to be in the same physical location. With a few exceptions, most workers can work on a project jointly yet be across town, across the country, or even halfway around the world from each other. They can pass files and pictures and other data back and forth seamlessly and instantaneously.
The stage was set for the virtual office.
As boss of a virtual set-up, you can hire the best person for the job regardless of whether that person lives around the corner or across the globe. You don’t have to spend time supervising an office staff, or hire an office manager and pay him or her to be sure the workers aren’t goofing off. You pay your workers to do a particular job, and it doesn’t matter if they work from 9 to 5 or 5 to 9 or three hours in the morning and six hours at night, as long as they do that job and do it right.
And that is the virtue in “virtual.”